These Terms & Conditions govern your use of the luxury138 platform and all associated services. By registering an account or accessing any part of this platform, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
Welcome to luxury138. These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("Player", "User", "you") and luxury138 ("we", "us", "our", "the Platform"), governing your access to and use of the luxury138 website, mobile interface, applications, and all gaming, betting, and ancillary services offered therein (collectively, the "Services").
luxury138 operates as a premier online casino and sportsbook platform serving players in Malaysia and other permitted jurisdictions. Our platform provides access to live casino games, slot titles, sports betting markets, instant games, and cryptocurrency deposit facilities — all denominated in Malaysian Ringgit (MYR) unless otherwise specified.
These Terms should be read in conjunction with our Privacy Policy and our Responsible Gambling Policy, each of which is incorporated by reference into this Agreement.
By clicking "I Agree", completing the registration process, making a deposit, or otherwise accessing any part of the Services, you confirm that you have read and understood these Terms and agree to be legally bound by them. If you do not agree to any part of these Terms, you must not use the luxury138 platform.
For the purposes of these Terms, the following definitions apply:
| Term | Meaning |
|---|---|
| "Platform" | The luxury138 website, mobile interface, and all associated applications and digital services. |
| "Account" | The personal account registered by a Player for the purpose of accessing and using the Services. |
| "Player" | Any individual who has registered an Account and is authorised to use the Services under these Terms. |
| "Services" | All gaming, betting, wagering, promotional, and support services offered by luxury138 via the Platform. |
| "Bonus Funds" | Any promotional credits, free spins equivalent value, or cashback amounts credited to a Player's Account under a promotional offer. |
| "Wagering Requirement" | The total wager amount a Player must place before Bonus Funds become eligible for withdrawal, expressed as a multiplier (e.g., 25x). |
| "KYC" | Know Your Customer — the identity verification process required to confirm a Player's identity, age, and source of funds. |
| "MYR / RM" | Malaysian Ringgit, the primary transactional currency of the Platform. |
| "Restricted Jurisdiction" | Any country or territory from which access to and use of the Services is prohibited under applicable law or Platform policy. |
| "Prohibited Conduct" | Any action or behaviour expressly prohibited under Section 10 of these Terms or any other provision herein. |
To register and maintain an Account on luxury138, you must satisfy all of the following eligibility requirements at all times:
Each Player is permitted to hold only one (1) Account on the Platform. The creation of duplicate, multiple, or shared accounts constitutes a material breach of these Terms and may result in the immediate closure of all associated accounts and forfeiture of any balances therein.
When registering, you are required to provide accurate, current, and complete information including, but not limited to:
You are responsible for maintaining the confidentiality of your account credentials. luxury138 will not be liable for any loss or damage arising from unauthorised access to your Account resulting from your failure to safeguard your login details. You must notify us immediately at [email protected] if you suspect any unauthorised access to your Account.
KYC verification may be requested at any stage of your account lifecycle — including at registration, before processing a withdrawal, following a change in account details, or as part of routine compliance review. Required documentation typically includes a government-issued photo ID (MyKad, passport, or driving licence) and proof of address. Processing of KYC documentation typically takes under four (4) hours during business hours.
Access to the luxury138 Platform is granted on a personal, non-exclusive, non-transferable, revocable basis for the purpose of legitimate recreational gaming and betting activity. You agree that your use of the Platform will at all times comply with these Terms, applicable law, and any supplementary rules, guidelines, or policies published by luxury138 from time to time.
You acknowledge and agree that:
All financial transactions on luxury138 are processed in Malaysian Ringgit (MYR) unless otherwise specified. The Platform supports a range of Malaysian payment methods including Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), and major cryptocurrencies (BTC, ETH, USDT, BNB).
6.1 Deposits
6.2 Withdrawals
luxury138 offers various promotional incentives including welcome bonuses, reload bonuses, cashback programmes, free spin equivalents, VIP rewards, referral bonuses, and cryptocurrency deposit bonuses. All promotional offers are subject to the specific terms published at the time of the offer and the general provisions set out in this Section.
7.1 General Bonus Terms
7.2 Bonus Abuse
Any attempt to exploit bonuses through irregular betting patterns, arbitrage strategies, low-risk hedging, or collusion with other players constitutes bonus abuse and is a material breach of these Terms. luxury138 reserves the right to void Bonus Funds, reverse winnings derived from bonus abuse, and close the Account of any Player found to be engaging in such conduct.
All sportsbook, live casino, slot, and instant game activity on luxury138 is subject to the specific rules applicable to each product. In the event of a conflict between general rules in these Terms and specific product rules, the specific product rules shall prevail.
luxury138 is firmly committed to promoting responsible gambling practices. We believe that gaming should be an enjoyable form of entertainment — not a financial strategy, a coping mechanism, or a source of distress.
The following player protection tools are available to all registered Account holders at no charge:
For comprehensive information on these tools and how to access them, please visit our dedicated Responsible Gambling page. If you are concerned about your gambling behaviour or that of someone you know, we encourage you to seek independent support.
The following conduct is expressly prohibited on the luxury138 Platform. Engaging in any of the activities listed below constitutes a material breach of these Terms and may result in immediate Account suspension, forfeiture of balances, and reporting to relevant authorities where required:
luxury138 reserves the right to suspend, restrict, or terminate any Player Account at its sole discretion, with or without prior notice, in circumstances including but not limited to:
Where an Account is terminated due to a breach of these Terms, any Bonus Funds, unconverted promotional credits, and winnings derived from prohibited conduct may be forfeited. Real-money deposits not implicated in the breach will generally be returned to the Player's verified payment method following completion of any applicable investigation.
A Player may request voluntary account closure at any time by contacting the support team at [email protected]. Closure requests will be processed within five (5) business days, and any eligible balance will be refunded to the Player's verified withdrawal method.
All content appearing on the luxury138 Platform — including but not limited to text, graphics, logos, icons, software, game assets, interface design, data compilations, and trademarks — is the exclusive property of luxury138 or its licensed content suppliers and is protected by applicable intellectual property law.
Players are granted a limited, personal, non-transferable licence to access and use the Platform for legitimate recreational purposes in accordance with these Terms. This licence does not extend to reproduction, redistribution, modification, public display, or commercial exploitation of any Platform content without the prior written consent of luxury138.
To the maximum extent permitted by applicable law, luxury138 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform or Services, including but not limited to:
The Platform and all Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
Nothing in these Terms shall limit or exclude liability for fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which luxury138 is incorporated and licenced to operate. In the event of any dispute arising out of or in connection with these Terms or the Services, the parties agree to first attempt resolution through good-faith negotiation.
If a dispute cannot be resolved through direct negotiation within thirty (30) days of written notice, either party may refer the matter to binding arbitration in accordance with the rules of the relevant arbitral authority in luxury138's licensing jurisdiction. The decision of the arbitrator shall be final and binding on both parties.
Nothing in this clause prevents luxury138 from seeking urgent injunctive or other interim relief from a court of competent jurisdiction to protect its legitimate interests.
luxury138 reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered Players via email notification and/or a prominent notice on the Platform prior to the effective date of the change. Non-material changes (such as corrections to typographical errors or clarifications that do not alter the substance of the Terms) may take effect without advance notice.
Continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must cease using the Platform and may request account closure as described in Section 11.
The date on which these Terms were last updated is indicated at the top of this page. Players are encouraged to review these Terms periodically to remain informed of any changes.
If you have any questions, concerns, or complaints relating to these Terms & Conditions, or any aspect of the luxury138 Services, please contact our support team using the details below. Our customer support team is available 24 hours a day, 7 days a week.
For concerns related to responsible gambling, self-exclusion, or account limitations, please refer to our dedicated Responsible Gambling page. For questions about how we handle your personal data, please review our Privacy Policy.
Our Terms & Conditions are designed to protect both you and the integrity of the Platform. Here is a plain-language summary of what they stand for.
luxury138 is built on transparency. Now that you're familiar with our terms, you can play with full confidence — knowing exactly what to expect from us at every step.